Refund policy

All Sales Are Final

Because we specialize in unique, signed, and limited-edition items, we cannot offer returns or exchanges for change of mind. Please double-check your cart before completing your purchase!

Damaged or Incorrect Orders

We pack every order with care, but if something arrives damaged or incorrect, please let us know, so we make it right. Contact us within 7 days of delivery and include:

- Your order number

- Photos/videos showing the damage to both the item and packaging (required for insurance claims).

Lost or Delayed Packages

You’ll receive tracking information as soon as your order ships. If your package seems stuck or lost in transit, reach out to us and we’ll help track it down or guide you on the next steps.

Order Changes & Cancellations

We pack orders fast! While we can’t guarantee changes or cancellations once an order is placed, you can submit a request to evelina @ evelinaeverest . com (remove spaces) if your order hasn't been fulfilled yet. Requests are reviewed on a case-by-case basis.

EU Consumer Rights

For customers in the European Union, nothing in this policy overrides your statutory consumer rights under applicable local laws.

Need Help?

If you have any questions, reach out directly—we’re always happy to assist!